Call Centre Advisor

Overview

Position: Call Centre AdvisorLocation: Kilmarnock (Hybrid)Salary: £25,000 + monthly bonusPertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.The role offers hybrid working (3 days in the Kilmarnock office and 2 days working from home after 3 months) with a 37.5 hour week.We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems and speaking on the phone. If you are outcome-focused and confident, we want to hear from you. The team is collaborative and focused on upskilling. Applications are welcome from those based in Ayrshire and those with experience in Customer Service, Retail or Hospitality.Salary information: £25,000 per annum with the opportunity to earn up to £300 bonus per month.Shifts: Mon-Thu 8am-8pm, Fri 9am-5pm, 1 in 3 Sat 8am-2pm. Holidays: 28 days increasing to 31 days after 5 years. Pension: 5% employee and minimum 4% employer contributions. Life Assurance: 3 x annual salary. Healthcare: Free medical, dental and optical care (cash plan).Responsibilities

Manage a pipeline of both inbound and outbound calls to resolve customer queries.Create strong and trustworthy relationships with customers.Navigate and update relevant systems with customer information.Work to achieve set KPIs, ensuring these are met on a weekly basis.Ensure adherence to company policies and procedures.Skills and Experience

Driven and confident individual, willing to learn new skills.Strong Customer Service experience.Experience working to meet set KPIs.Available for Monday-Friday and occasional Saturday shifts.Strong computer skills.You must be able to pass a credit check and disclosure check to be successful in this position.How to apply

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