Call Centre Advisor

BBS Recruitment is an independent recruitment agency specialising in Transport and Logistics, Social Care, Public Sector, and Commercial recruitment. We are currently recruiting for an experienced Customer Service Agent to join our client s team based in Islington. The ideal candidate will have at least one year s experience working within a local authority environment and be confident providing high-quality customer service to residents and service users This is an excellent opportunity to join a busy and supportive Contact Centre, providing a high-quality customer service to residents across the borough. As the first point of contact, you will play a vital role in delivering an efficient, professional, and compassionate service to members of the public. Key Responsibilities of the Call Centre Advisor: Answer incoming telephone calls from residents, providing a professional, friendly, and efficient service. Respond to enquiries relating to council services, housing, repairs, and other local authority services. Provide practical advice, guidance, and solutions in line with council policies and procedures. Support vulnerable or distressed residents with empathy, patience, and professionalism. Accurately record customer enquiries and update information on the council''s CRM and case management systems. Ensure all customer interactions are documented clearly and accurately. Escalate complex enquiries to the appropriate department where necessary. Work collaboratively with ..... full job details .....