Call Centre Advisor

Job Title: Client Services Advisor (call centre)Location: Aylesbury (Hybrid Working) Contract Details: Full time, Permanent Hours: Monday to Friday, 9:00am - 5:00pm (1 hour lunch break) Salary: 23,831 per annumAbout Our ClientOur client is a nationally recognised membership organisation with a strong reputation for delivering exceptional customer service across the UK. They are seeking a Client Services Advisor to join their friendly and professional Customer Services team, providing first-class support to customers through a variety of communication channels.Benefits and Perks25 days annual leave, increasing with service up to 30 days, plus bank holidaysAdditional festive closure daysOption to purchase up to 5 additional days of annual leaveGenerous employer pension contributionsLife assurance schemeEnhanced family-friendly benefitsHealthcare cashback programmeEmployee Assistance Programme and lifestyle discountsProfessional development and study supportFree eye tests and contribution towards glassesHybrid working environment (3 days at home, 2 days in office)Access to employee events and exclusive discountsResponsibilitiesDeliver excellent customer service across telephone, email, webchat and written communicationsHandle a high volume of inbound and outbound customer enquiriesAccurately process, validate and maintain customer records and dataPromote relevant products and services to customers where appropriateResolve customer queries, complaints and issues in a ..... full job details .....