Cafe Supervisor

Caf- Supervisor /-Manager
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Role Purpose


To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Caf-, ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations.


This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance.


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Key Responsibilities


Operational Management


- Overall ownership and accountability for the daily operation of the caf-


- Open and close the caf- in line with agreed operating hours


- Deliver consistent service in line with Council-approved menus and pricing


- Monitor stock usage, portion control and waste, reporting issues where required


- Complete basic stock counts and support cost-effective ordering


- Ensure all daily operational paperwork and checks are completed accurately


People & Supervision


- Supervise caf- staff during shifts and allocate daily duties


- Manage rotas and provide cover where required


- Train and support staff on service standards, food safety and customer care


- Lead by example, setting clear expectations and maintaining standards


- Maintain composure and professionalism during busy service periods


Food Safety, Compliance & Standards


- Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements


- Maintain food safety diaries, temperature checks, cleaning schedules and records


- Ensure high standards of cleanliness across kitchen, service and seating areas


- Act as first point of contact for Environmental Health or Council representatives if required


Customer Experience


- Champion excellent customer service for a wide and diverse customer base


- Handle customer queries or complaints professionally and promptly


- Promote an inclusive, respectful and welcoming caf- environment


- Support healthier menu choices appropriate to a public-sector setting


Reporting & Communication


- Provide regular updates to the Operations Manager on performance and issues


- Communicate professionally with on-site Council contacts when required


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Skills & Experience


Essential


- Previous experience in a caf-, food service or hospitality supervisory role


- Strong understanding of food hygiene, allergens and health & safety


- Level 2 Food Safety & Hygiene (or willingness to obtain immediately)


- Strong customer service and people-management skills


Desirable


- Experience in a public-sector, cultural or visitor-attraction environment


- Level 3 Food Safety qualification


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Personal Attributes


- Hands-on, organised and reliable


- Calm under pressure with strong self-control


- High personal standards of hygiene, appearance and professionalism


- Approachable leadership style with attention to detail