Cafe Operations Manager

Caf- Operations Manager

South West London | Multi-Site Hospitality

-40,000 - -45,000 + Fantastic Career Progression

45 Hours per Week | Permanent

This ambitious family-run bakery business has grown from a single location into multiple thriving caf-s across South London, earning an outstanding reputation for exceptional coffee, incredible food and genuine customer service.

With exciting expansion plans already underway, they''re now looking for a Caf- Operations Manager to become one of the most influential people in the business, working directly alongside the owners to help shape the future of the operation.

This is a hands-on leadership position where you''ll be out in the caf-s, supporting your teams, driving standards, opening new sites and making a genuine difference every single day.

The Opportunity

You''ll take overall responsibility for the day-to-day operation of all six caf-s, leading and developing an Assistant Caf- Operations Manager together with six Caf- Managers and approximately 60-70 team members across the business.

You''ll become the go-to operational leader, ensuring every caf- consistently delivers an exceptional customer experience whilst maintaining the high standards and culture that have made the business so successful.

Working directly with the owners, you''ll also play a key role in future caf- openings, helping launch new sites, embedding teams and ensuring every opening is a success from day one.

Key Responsibilities

• Lead the day-to-day operations across six busy caf- locations.
• Coach, mentor and develop the Assistant Caf- Operations Manager and Caf- Managers.
• Support approximately 60-70 team members across the business through strong leadership.
• Drive exceptional customer service, food quality and operational standards.
• Spend the majority of your time out in the caf-s, supporting teams and leading from the front.
• Help launch new sites, spending time on-site to ensure successful openings.
• Monitor sales performance, labour costs and operational KPI''s, identifying opportunities for improvement.
• Introduce and continuously improve operational systems and processes.
• Oversee caf- technology and POS systems, managing supplier relationships and ongoing improvements.
• Support recruitment, organise trial shifts and help build high-performing teams.
• Build strong relationships with Caf- Managers, acting as a trusted operational partner.
• Work collaboratively across all six locations to ensure consistency and continuous improvement.

What We''re Looking For

Someone who enjoys being on the caf- floor just as much as reviewing performance, supporting managers or planning the next opening.

You''ll probably already have experience as a:

Multi-Site Operations Manager
Area Manager
Regional Manager
Operations Manager
Hospitality Operations Manager
Caf- Operations Manager
Restaurant Area Manager

Experience within caf-s, restaurants, hospitality or retail will all be considered.

You''ll also bring:

• Multi-site management experience.
• A passion for developing people and building high-performing teams.
• Strong commercial awareness with the ability to improve operational performance.
• Excellent organisation and problem-solving skills.
• A proactive, hands-on leadership style.
• Confidence making decisions and taking ownership.
• A genuine passion for delivering exceptional customer experiences.

What''s on Offer?

• -40,000 - -45,000 salary depending on experience.
• Permanent full-time opportunity.
• 45-hour working week.
• 28 days annual leave (including Christmas Day allocation).
• Birthday off every year.
• Genuine opportunity to influence the future direction of a rapidly growing business.
• Work directly alongside passionate owners who genuinely care about their people.
• A supportive culture where everyone rolls their sleeves up and works together.
• Fantastic long-term career progression as the business continues to expand.

If you''re looking for a role where you can genuinely make an impact, lead from the front and become a key part of an exciting growth journey, we''d love to hear from you.