Business Unit Director

Business Unit Director
Hard Services Facilities Management
Location: Surrey (with regular travel to Central London)
Salary: £100,000 + Car Allowance + Bonus + Benefits
Contract Type: Full-Time, Permanent
Industry: Hard FM / Engineering Services

Join a Market-Leading FM Provider as Business Unit Director Are you a strategic and commercially focused leader with deep experience in hard services facilities management? We’re recruiting for a Business Unit Director to lead the delivery and performance of our largest and most prestigious FM contract—a high-value, technically complex account based in Central London, with operations based out of Surrey.

This is a high-impact leadership role, offering full P&L accountability and senior-level stakeholder engagement across a blue-chip client environment. You''ll be responsible for managing all aspects of planned and reactive engineering services, compliance, contract growth, and operational excellence across a large multi-site portfolio.

Key Responsibilities

• Lead the delivery of all hard FM services across a major strategic contract, ensuring compliance, safety, and performance standards are consistently exceeded.
• Manage a high-performing operational team, including contract managers, engineers, and support staff, across multiple commercial buildings.
• Develop and maintain strong senior client relationships, attending regular governance meetings and acting as the key point of escalation.
• Drive financial performance, overseeing budgets, reporting, cost control, and forecasting. Deliver profitability while identifying growth opportunities.
• Ensure all statutory compliance, technical audits, and planned maintenance schedules are met across the estate.
• Identify and implement service innovations and technical improvements that enhance client value and operational efficiency.
• Support mobilisation of new services or upgrades, ensuring smooth transition and minimal disruption.
• Develop and lead a positive, performance-driven culture within the business unit, supporting talent development and succession planning.

About You

• Proven experience in a senior leadership role within hard services FM, ideally as a Business Unit Director, Operations Director, or Senior Account Manager.
• Strong technical understanding of building services, including M&E, HVAC, BMS, and statutory compliance within large-scale commercial environments.
• Track record of delivering large, complex contracts (value of £10m+), ideally in the central London commercial sector.
• Excellent stakeholder management and communication skills, with experience engaging at board and executive level.
• Strong commercial awareness with demonstrable experience in P&L ownership, financial planning, and contract performance improvement.
• Inspirational leadership style with the ability to lead, motivate, and develop diverse operational teams.
• Based within a commutable distance to Surrey and comfortable with frequent travel to Central London sites.

Why Join Us?

• Be part of a growing, forward-thinking FM provider with a strong reputation in the hard services space.
• Take ownership of a flagship contract, delivering value to a globally recognised client.
• Competitive salary of £100,000 + car allowance + performance bonus.
• Collaborative and dynamic leadership team.
• Genuine career progression opportunities within a business committed to development and innovation.

Ready to Lead a Premier Hard Services FM Operation?
Apply now to take the next step in your leadership career.

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