Business Travel Manager

As the Business Travel Out of Hours Manager, you''ll play a key role in ensuring our clients receive exceptional support outside standard business hours. This is a hands-on operations role: you''ll lead by example, managing travel operations, maintaining service excellence, and supporting a dedicated team to deliver seamless travel experiences. You will be the escalation point for urgent or VIP issues, produce clear MI/insightful reporting for senior executives, drive continuous improvement, and coach and develop your team. You''ll work closely with our Business Travel day-team colleagues to ensure a seamless service and will be an integral part of our Corporate team.If you have a background in Business Travel Management and troubleshooting, and you''re passionate about delivering outstanding customer service while making a real impact, we''d love to hear from you. The Job:Operational leadership (hands-on): Work live queues, manage complex reissues and set the standard for accuracy, speed and service.Team management: Lead and motivate a small out-of-hours team, oversee rotas and workload allocation, run huddles/briefs, and manage performance and wellbeing.Reporting and insight: Produce weekly/monthly MI (SLAs, response times, feedback, cost-savings). Present trends, risks and actions to senior executives.Policy and compliance: Develop, implement and oversee company travel policies and procedures; ensure adherence to client-specific policies, processes and SLAs.End-to-end ..... full job details .....