Business Travel Consultant

Overview

Are you an experienced Out of Hours (OOH) Business Travel Consultant? Fully trained in Sabre GDS? We have an exciting opportunity for a fully homeworking Out of Hours Business Travel Consultant to join a reputable Travel Management Company. This role will support the travel operation (out of hours) by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings.Responsibilities

Answering calls and emails from clients in a polite, efficient, and professional mannerOffer expert advice in all aspects of travelMaintain the outstanding level of customer service provided by the day teamWork as part of an efficient team, communicating effectively both internally and externallyIssue, re-issue and perform re-calculations of international and domestic airfaresSourcing the best and most cost-effective worldwide routes; booking flights, rail, hotel and all ground productProvide additional Quality Control to day team processes when call volumes permitProvide ''risk analysis'' of global travel news and communicate to Senior Management as appropriateCreation and provision of traveller tracking reports for communication to clients in the event of a major eventThe Person / Requirements

Knowledgeable on Sabre and AmadeusFares and Ticketing Level 1 and 2 (or equivalent experience) essentialKnowledge of Microsoft products, including Outlook, Word, and ExcelPossess good geographical and product knowledge of destinations and airlinesOn the pulse with world events and likely travel implicationsGood organisational skills and excellent customer service and communicative abilitiesFlexible approach and desire to think ''outside of the box'' to provide innovative travel solutions in times of increased stress for our clientsAbility to work outside normal hours and handle high-pressure situationsHours and Salary

37.5 hours a week. Shift patterns are Mon - Fri; weekend shifts may apply. Salary: Circa £36,000 (dependent on experience) + bank holiday payments / bonusHow to Apply

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