Business Travel Consultant

Senior Travel Consultant Aberdeen Office/ Hybrid About the Role We are seeking an experienced and customer-focused Senior Travel Consultant to join our 24/7 operations team. This role represents the highest standard of service delivery, providing expert support to clients with complex travel requirements. Building on core travel consultancy experience, you will deliver exceptional customer care, manage intricate itineraries, and handle urgent travel situations with confidence and professionalism. You will also play a key role in mentoring colleagues and supporting the wider team in adopting best practices and new technologies.Key ResponsibilitiesProvide expert support for complex international travel, including marine, offshore crew changes, and corporate travel.Manage high volumes of complex bookings efficiently while meeting customer service level agreements (SLAs).Handle emergency situations and travel disruptions, ensuring swift resolution and clear communication with clients.Build and maintain strong, long-term relationships with customers, understanding their individual needs and preferences.Develop in-depth knowledge of airlines, fares, routes, and travel suppliers to deliver the best solutions.Utilise travel technologies and GDS systems to a high standard, ensuring efficient and accurate bookings.Gather and share customer feedback to support continuous service improvement.Represent the business in customer meetings, reviews, and new business pitches.Support new ..... full job details .....