https://jobs.co.uk/job/business-transformation-analyst-12-months-delta-housing--7c42769e-6a60-492f-aff7-2262b6fbe156 RSS feed for Business Transformation Analyst - 12 months at Delta Housing. en-gb Fri, 25 Sep 2026 00:59:33 GMT https://jobs.co.uk/job/business-transformation-analyst-12-months-delta-housing--7c42769e-6a60-492f-aff7-2262b6fbe156 https://jobs.co.uk/job/business-transformation-analyst-12-months-delta-housing--7c42769e-6a60-492f-aff7-2262b6fbe156 Thu, 24 Sep 2026 11:51:52 GMT Location: Springfield | Salary: 54314.00-54314.00 Annual | Type: Temporary | Business Transformation Analyst - 12 months 54,314 per annum Chelmsford Temporary Full-Time We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques and process improvement methodologies to create simpler, more efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation of service improvements that enhance both customer and colleague experience. What you''ll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points, service failures, duplication, and inefficiencies. Translate customer and colleague insight into actionable improvement opportunities. Use qualitative and quantitative evidence to support service design recommendations... Temporary