Business Systems Support Officer

Overview

Job Category: Business Support and AdministrationThe Service and Team: An opportunity has arisen for a part-time Business Systems Support Officer within the Business Systems Support Team. The team supports approximately 2,500 system users in the Care and Wellbeing and Together for Families Directorates.The Role: We are seeking an enthusiastic and motivated Business System Support Officer to support and develop the Directorate''s case management systems (MOSAIC, Core+ and Synergy). Main tasks and responsibilities will include:

Support operational and business support colleagues in the analysis of business requirements and the creation of system development specifications

Create system change documentation based on business requirements

Develop, configure and maintain the primary case management systems (MOSAIC, Synergy and Core+) used within the Together for Families Directorate and the Care and Wellbeing Directorate, ensuring system and data integrity is maintained at all times

ResponsibilitiesLead Business Requirement and User Acceptance meetings to gain approval from Managers for system changes

Collaborate with stakeholders to ensure changes meet business needs and are delivered with quality and timeliness

Provide ongoing support and maintenance for case management/workflow-based systems

What you’ll need to succeedYou must hold a HNC, HND, NVQ Level 4 with relevant technological, linguistic or analytical content or have equivalent qualification/experience

You will have good analytical skills and the ability to produce accurate work in a timely manner

Experience with a range of IT systems and preferably case management/workflow-based systems

Public/customer-facing role experience and the ability to operate to the statutory English language requirement for public sector workers

Eligible to work in the UK and able to undergo standard criminal record disclosure checks

About Us

Cornwall Council delivers services to more than half a million local people and over five million visitors a year. We are open to flexible working options such as part-time or compressed hours.

Fairness, Inclusion and Safeguarding

Fairness and inclusion are at the heart of Cornwall Council. We strive to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities. We are an equal opportunities and Disability Confident employer.

What you’ll get in returnA competitive salary

A defined benefit pension scheme based on career average earnings, with option for extra voluntary contributions

Generous annual leave entitlement with the potential to purchase additional leave

A national award-winning employee health and wellbeing programme

Employee benefits scheme offering discounts to local and national goods and services

Application Process

Please attach a supporting statement to your application. You can add your Education and Qualifications details manually using the application form or upload your CV. Demonstrate why you are suitable against each point in the Role Profile with examples from your experience or transferable skills. Guidance on how to complete your application can be found on the portal. Applications cannot be edited after submission. For queries or assistance with your application, please contact the recruitment team. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on ..... full job details .....