Business Systems and Operational Change Manager

Business Systems and Operational Change ManagerLocation: Leicester (Hybrid - 2 days per week onsite)Salary: £60,000 - £65,000 + benefitsPermanentWe''re partnering with a growing organisation undergoing an exciting period of operational transformation and are looking for an experienced Business Systems and Operational Change Manager to help drive continuous improvement across the business.This is not a heavily technical IT role. Instead, it''s a people-focused operational leadership position suited to someone who enjoys improving how teams work, embedding positive change, and building strong relationships across a business.You''ll work closely with operational stakeholders to identify opportunities for improvement, introduce practical changes, support user adoption, and ensure processes are consistently followed and documented. The role combines operational improvement, stakeholder engagement, governance, and team leadership.This is an opportunity to shape and influence a developing operational excellence function within a business that values collaboration, accountability, and continuous improvement.What you''ll be doing:Driving operational improvements and embedding effective ways of working Leading and supporting business change initiatives across operational teams Working closely with stakeholders to improve processes and user experience Mapping, documenting, and maintaining operational procedures and controls Supporting user training, onboarding, and adoption of business ..... full job details .....