Business Systems Analyst

Business Systems Analyst

Location: East Bound A, 55 Expressway, Rhyl, Denbighshire, LL18 5XE
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 18.85 per hour
Job Ref: OR12274
 
Responsibilities

• Gain an in-depth understanding of the functions, ICT systems, administration, processes, and operation of the Council's Fleet Services branch.
• Conduct a comprehensive review of all processes, procedures, functions, and systems within Fleet Services.
• Produce as-is business process maps, identify inefficiencies, and propose options for improvement within systems and processes.
• Collaborate with the Head of Service and Principal Service Manager to produce a comprehensive corporate report for the Senior Leadership on lessons learned.
• Analyze, document, and report on the business processes and system interconnectivities of the Council's Fleet Services operation through detailed operational and system reviews.
• Conduct end-to-end process mapping and review both internal and external business activities and systems.
• Review the information management solution (Fleet Focus), its reporting functions, and any associated links and interfaces.
• Suggest optimizations of systems and processes and map out potential to-be processes.
• Recommend changes to systems and/or internal processes to improve software application efficiency, increase commercial revenue, and reduce costs.
• Work with stakeholders to analyze requirements for Management Information Reports and recommend process and data output developments using appropriate reporting tools.
• Assist with the integration of the new Fleet Focus solution and ensure consistent and error-free interfaces with stakeholders and external systems.
• Support internal ICT colleagues with quality assurance of software upgrades through systems operational testing.
• Liaise with software suppliers to log problems and ensure their satisfactory resolution, providing up-to-date user documentation and informal customer training as needed.
• Provide customer support and lead in investigating and analyzing the root causes of complex system incidents.
• Assist with User Acceptance Testing processes.
• Undertake other duties commensurate with the post.

Person Specification

• At least 2 years of relevant experience in a business analyst role, ideally in a complex operations environment.
• Possession of a CCBA, CBAP, or similar qualification is desirable.
• Degree educated in a business-related subject.
• Excellent research and analytical skills.
• Knowledge of operational policies within Fleet Services or similar industry.
• Understanding of company workflows, structures, supply chains, trading, and processing functions.
• Experience with statistical models.
• Proficient in databases and programs such as Excel or Google spreadsheets.
• Strong communication skills to detail complex information in an easy-to-understand format.
• Ability to convert complex data and trends into visual graphs for presentation.
• Capable of sourcing raw data through interviews with employees, customers, and clients.
• In-depth knowledge of data modeling techniques.
• Working knowledge of relevant business management principles.
• Excellent attention to detail.
• Ability to simplify complex concepts into simple language.
• Proficient in verbal and written communication skills.
• Working knowledge of word processing tools and other relevant software packages.

 
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