Business System Analyst

Business Systems Analyst Job Overview Open House Estate Agents Bolton is a well-established residential and commercial estate agency, providing property sales, lettings and property management services across Bolton and the surrounding area. Our team handles the full customer journey, from first enquiry through to completion, and we rely on consistent systems and accurate data to keep that process running smoothly. We are looking for a Business Systems Analyst to take ownership of the systems, data and reporting that support our sales, lettings and property management operations, working closely with our sales, lettings and accounts teams to keep case progression, compliance prompts, communication logging and record retention all working reliably. Responsibilities Own analysis of workflows across sales, lettings and property management cases, identifying duplication, delays and control gaps, and delivering improvements Gather requirements directly from senior management and operational/finance leads, and translate these into system configurations, templates and process controls that fit real day-to-day operations Configure, maintain and continuously improve our core business systems, including the CRM platform, to keep case stages, task ownership, communication records and reporting fully auditable Use CRM and reporting data to identify growth opportunities and support business development into new areas and services Build and maintain structured management information and ..... full job details .....