Business Support Team Leader PIP

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Business Support Team Leader PIP

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Business Support Team Leader PIP

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myGwork - LGBTQ+ Business CommunityGet AI-powered advice on this job and more exclusive features.This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

These tasks include non-clinical Initial Review/Triage of PIP claims and dealing with GP Invoices, updating claimant details as well as other tasks relating to registering PIP claims.

Accountabilities

Manage the performance of your team to ensure that the relevant Target Performance Levels are consistently achieved.Manage workloads and resource daily to ensure the relevant Target Performance Levels are achieved.Manage, lead and develop a team of Business Administrators, including undertaking monthly 1-2-1 performance reviews, and creation and maintenance of a personal development planMonitor team performance daily / weekly / monthly and support with data collation and with generating MI that is fit for purpose and can be shared business wide to show team resultsMotivate, inspire and support the team to achieve their full potential, creating a culture of high performance and high standardsAddress any required quality standards and to identify best practise and any areas for developmentIdentify and address any areas of concern surrounding time keeping, behaviour, conduct, performance and attitude at the earliest opportunity, working in liaison with the People Team where appropriateMaintain good working knowledge of the policies and processes to which the team must adhere (i.e. Quality Assurance; Compliance; Data Protection), ensuring completion of mandatory learning and implementation into working practicesChampion Process improvements and be proactive in identifying and implementing changes to process to support efficient delivery of targets and Continuous ImprovementPromote and support the sharing of best practice within the team to support the development of a highly performing team and serviceProvide leadership cover across other Business Support Teams where neededProvide administrative support as directed by the Head of Back Office Operations.

Essential Criteria

Demonstrable experience of leading/managing a team to deliver high performance in previous roles.Experience of successfully influencing and engaging with stakeholdersExceptional interpersonal skillsProactive team playerStrong planning, time management and organisational skillsStrong influencing and relationship management skillsExcellent presentation, written and verbal communication skillsExcellent level of literacy and numeracyExcellent planning, problem solving and organisational skillsGood IT Skills, including MS Word, Excel, PowerPoint, and OutlookAbility to multi-task and deliver against a number of priorities without compromising on the quality of deliveryAbility to work flexibly and under pressure in a fast-paced, dynamic environment

Skills : The Business Support Team Manager will lead and manage a team of Business Administrators

Salary : Up to £31000 per annum + Addition BenefitsSeniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function Project Management and Information TechnologyIndustries Government AdministrationReferrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2xSign in to set job alerts for “Business Team Lead” roles.

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