Business Support Team Leader

Baltic Recruitment are currently recruiting for a Permanent Business Support Team Leader, for a client located in Thornaby. The successful candidate will play a pivotal role in supporting the UK Business Development Manager by overseeing all aspects of business support services to the highest standard. This position involves direct line management of the Business Support Team, setting the standard for performance, professionalism, and adherence to company policies and procedures. The Team Leader is expected to lead by example, fostering a results-driven and customer-focused team environment. In addition to managing own performance, the Team Leader is responsible for driving the team''s success against agreed targets and KPIs including outbound calls, booked meetings, and the generation of gainful business leads. You will lead the team in organising a multitude of high-quality appointments for the Business Development Representatives while ensuring accurate CRM usage, reporting, and tracking. The Team Leader will advocate a proactive and professional approach to ensure all enquiries and potential revenue opportunities are fully maximised, and that every customer interaction reflects the high standards and expectations of The Company. This is an office-based role, so candidates must either have a reliable commute or drive to able to access the office. Business Support Team Leader Main Duties and Responsibilities:Team Leader:To provide ongoing support, coaching and direction to ..... full job details .....