Business Support Supervisor

Role holders will have a workload requiring the application of both applied and theoretical knowledge. Application of methods, systems and procedures based on a thorough understanding gained through significant experience. Role holders provide analysis, interpretation and reasoned advice (rather than simply conveying facts) based on a level of theoretical understanding of methods, systems and procedures. It does not, however, require a level of understanding to design or fundamentally change the process. Communication skills will be involved in giving relevant advice or guidance within specialised area, and supervising a team in some cases, holding others to account on the quality of work.

* Recognised vocational qualification plus broad experience in area of expertise or degree qualified. May be working towards a professional qualification or be of graduate entry level with sound practical experience.

* Detailed knowledge of the practical application of specialised processes/procedures relevant to the role, typically gained through extensive practical experience.

* Understanding of the organisation''s political environment.

* Significant practical experience acquired through a combination of training and working in a relevant area; demonstrating development through a series of progressively more demanding roles.

* Ability to work independently within a framework of systems/procedures.

* Able to organise own work, or plan ahead for others, taking account of priorities and the impact on other people.

* Ability to work independently within a framework of systems/procedures.

* Ability to review available data and identify cause and effect and choose the best solution from a range of known alternatives.

* Ability to communicate and cause understanding in others.