Business Support Officer

Business Support Officer Location: Follaton House, TQ9 5NE Start Date: ASAP Contract Duration: 2+ months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £14.82 per hour Job Ref: (phone number removed) Job Responsibilities Maintain and protect the Council s Business Rates by establishing liability and managing collection and enforcement. Provide advice about Business Rates to customers. Keep the Rating List and Valuation List accurate. Update the Council s systems with information from various sources. Assess and bill Business Rates, applying necessary reliefs and exemptions. Assist in billing and recovery, handling customer inquiries via email, phone, or in person. Explain how rateable value changes affect payments. Manage empty properties by coordinating with agents and property owners. Refer properties for inspection as needed. Coordinate with the Valuation Office Agency for Rating List updates. Process applications for rate relief per legislation and Council policies. Promote direct debit payments. Provide technical advice and attend court hearings if required. Maximize revenue collection for the Council. Prioritize tasks to meet service targets and collection rates. Negotiate and arrange debt payments. Initiate enforcement actions when necessary. Report suspected fraudulent applications for further investigation. Support projects aimed at improving service delivery. Person Specifications Must Have: Minimum 5 GCSEs ..... full job details .....