Business Support Officer

Job Title: Business Support OfficerLocation: Islington, LondonDirectorate: Children and Families ServiceResponsible to: Service Support ManagerContract: Full-timeJoin Us and Make a Real DifferenceIslington Council is looking for a dedicated, organised, and proactive Business Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough.Key ResponsibilitiesProvide comprehensive and professional administrative support to ensure smooth and efficient service delivery.Maintain strict confidentiality in handling sensitive and personal information.Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders.Handle and process all incoming and outgoing correspondence promptly and accurately.Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly.Develop and maintain manual and IT-based systems to enhance operational efficiency.Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures.Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance.Contribute to projects, research tasks, and the preparation of ..... full job details .....