Business Support Officer

Are you a proactive, highly organised professional looking to make a real impact in a busy consultancy environment? Our client in Croydon is seeking a dynamic Business / Project Support Officer to become a vital part of their team. This isn’t just an administrative role — it’s a central position that supports directors, project teams, and the Business Manager to ensure smooth operations and exceptional project delivery.

About the Role:
As the Business / Project Support Officer, you will be the heartbeat of the office, taking on responsibilities that keep the business running efficiently while safeguarding quality standards. You’ll be the go-to person for both internal and external stakeholders, ensuring communication, coordination, and organisation are seamless.

Key Responsibilities:

• Front-of-House Leadership:

• Manage reception duties with professionalism and warmth.
• Act as the first point of contact for clients and stakeholders, ensuring clear and timely communication.
• Support the Directors with diary management, meeting coordination, and deadline tracking.
• Arrange travel, accommodation, and logistics for site visits, preparing Directors thoroughly.
• Produce accurate correspondence, reports, and specifications.
• Maintain digital and physical filing systems to a high standard.
• Manage project drawings and document flows to safeguard critical information.
• Oversee the weekly workload schedule and ensure team alignment.
• Track diary sheets and monitor team availability.
• Support quality assurance, audits, compliance, and CPD training bookings.
• Assist in creating marketing materials, case studies, CVs, brochures, and website updates.
• Contribute to enhancing the company’s profile via social media and client communications.
• Provide support to the Business Manager across various teams.
• Keep office and resource areas organised for a professional working environment.

Key Responsibilities:

• Act as the first point of contact for clients and stakeholders, ensuring clear and timely communication.
• Support the Directors with diary management, meeting coordination, and deadline tracking.
• Arrange travel, accommodation, and logistics for site visits, preparing Directors thoroughly.
• Produce accurate correspondence, reports, and specifications.
• Maintain digital and physical filing systems to a high standard.
• Manage project drawings and document flows to safeguard critical information.
• Oversee the weekly workload schedule and ensure team alignment.
• Track diary sheets and monitor team availability.
• Support quality assurance, audits, compliance, and CPD training bookings.
• Assist in creating marketing materials, case studies, CVs, brochures, and website updates.
• Contribute to enhancing the company’s profile via social media and client communications.
• Provide support to the Business Manager across various teams.
• Keep office and resource areas organised for a professional working environment.

Skills & Experience Needed:

• Minimum 2 years’ experience in administration, PA, or project support roles.
• Strong IT skills, especially Microsoft Word and Excel.
• Exceptional organisational and multitasking abilities.
• Professional communication skills, both written and verbal.
• High attention to detail and strong document production skills.
• A-Level in English preferred.

Why Join This Client?
As a Business / Project Support Officer, you will be a trusted partner to senior leadership and a key link across teams, clients, and management. Your role will directly influence the efficiency and reputation of the company offering you a rewarding opportunity to grow and shine in a position of real responsibility.

Ready to make a difference?
Apply now to become an essential part of this forward-thinking consultancy in Croydon!

This role is a full-time, permanent position. The salary range reflects the candidate''s level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role''s requirements, while the higher end is for candidates who possess the exact skills and experience outlined above