Business Support Officer

SEND Business Support Officer
Location: Hackney E8
PAYE Rate: -19.98 per hour
Umbrella Rate: -26.92 per hour
Reporting to: SEND Business Support Lead
DBS Requirement: Enhanced
Start date: ASAP
Length: Until 31st July 2027
Hybrid: 2 days in office required

Are you a highly organized professional looking to make a meaningful impact? Hackney Education is seeking a SEND Business Support Officer to provide comprehensive administrative and operational support across the SEND Service.

In this role, you will be the first point of contact for enquiries, delivering excellent customer service and supporting key statutory processes like Education, Health and Care Planning (EHCP) and SEND legal compliance. You will play a vital part in helping our teams perform their duties effectively and efficiently for the children and families of Hackney.

• Customer Excellence: Act as the first contact point for enquiries-including complex or contentious matters-from staff, the public, and outside agencies.
• Operational Coordination: Support decision-making panels, such as the EHCP and Travel Assistance Panels, through meeting coordination, screening applications, and clerking.
• Collaboration: Liaise with other services to relay sensitive information and engage with professionals to support timely referrals for children.
• Service Quality: Monitor and track administrative tasks to ensure timely responses to enquiries raised by telephone and email.
• Compliance: Stay informed on changes to SEND legislation and statutory guidance to ensure all activities meet national and local policy standards.

We are seeking a proactive individual who can manage competing demands and work systematically.

Essential Qualifications and Experience:

• Education & Literacy: Literate and numerate to a level capable of carrying out statistical analysis.
• Administrative Background: Proven experience in delivering high-quality office systems, ideally within an education environment.
• Information Management: Experience setting up and maintaining effective, confidential filing and management information systems.
• Communication: Excellent oral and written skills with the ability to relate confidently to partners and the public.

Technical Skills:

• ICT Proficiency: High level of skill in Microsoft Office and information management systems.
• Analytical Thinking: Ability to summarize and evaluate complex information for various audiences.
• Problem Solving: Demonstrated ability to use initiative, problem-solve, and learn quickly.

All Hackney Education staff are expected to demonstrate leadership qualities including Creativity, Resilience, Credibility, and Self-Awareness. You must also be committed to promoting and safeguarding the welfare of children and vulnerable people.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.