Business Support Officer

Business Support Officer required!

Salary: -14.20 per hour

Location: Bristol

Hours: Monday - Friday 8am - 5pm

Till December 2026 (will possibility of extension)

3 days a week on site

Purpose of the job

Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge.

Key job outcomes/accountabilities

* Provide a range of business support services for one or more service areas, taking ownership and responsibility.

* Make real time service decisions in response to operational issues in line with local procedures and established guidance.

* Demonstrate the council''s values: Dedicated, Respect, Ownership, Curious, Collaborative.

* Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.

* Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.

* To carry out, monitor and reconcile financial transactions.

* Prepare and provide documentation and information.

* Check service delivery and processes are in line with local guidance and legislation.

* To own and drive forward process improvements.

Responsibilities-

*To communicate effectively with colleagues, senior management, internal customers and external agencies.

*May involve direct contact with citizens of Bristol including escalated issues with difficult customers.

*To deal with escalated issues within the business support area.

*To take responsibility for own day to day operational issues.

*To work within legislative and procedural guidelines

*This is an office based role that may require travel to different sites.

*To manage own performance and to maintain a high standard in the following competency areas as outlined in ''My Performance'': Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.

Apply today

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