Business Support Manager

Business Support Manager40 hours per week Mon-FriSalary: £37.5K paBased at: Cambridge and Peterborough Service Centre (PE29)Job purpose:The Business Support Manager is responsible for overseeing business support functions across the contracts based at their dept, ensuring effective coordination of activity, reporting, and stakeholder engagement.The role supports operational delivery through capacity planning, performance monitoring, audit activity, and customer service oversight, while acting as the primary point of contact for the Commissioning Authority concerns or issues. The postholder will work as part of the Senior Management Team at Cambridge and Peterborough Service Centre.Key Responsibilities:Line Management Provide direct line management to the Customer Service Team.Set objectives, monitor performance, and support development of direct reports.Ensure team structure and resource aligns with service requirements. Capacity and Activity Management Manage booking coordination for all activity for Field Service Engineer (FSE) rounds.Ensure capacity is effectively utilised and aligned with demand.Identify capacity risks and escalate where required. Stakeholder Management Act as the first point of contact for the Commissioning Authority.Maintain effective relationships with commissioners and stakeholders.Support responses to commissioner queries. Reporting and Performance Monitoring Coordinate monthly, quarterly, and annual reports.Collate and validate data.Monitor KPIs ..... full job details .....