Business Support Clerk

Business Support Clerk - Belfast City Council (Temporary)Location: Belfast City CentrePay: 13.47 per hourDuration: Temporary - 12 Weeks (Temporary Cover) About the RoleHatched Recruitment Group is recruiting a Business Support Clerk on behalf of Belfast City Council. This is a great opportunity for someone with strong administration and customer service skills to join a busy council team on a temporary basis. Key ResponsibilitiesCustomer ServiceFirst point of contact for customer queries/complaints via phone and emailActioning queries and requests from the commercial management inboxLiaising with operational staff (e.g. missed bin collections)Processing in-person commercial waste payments AdministrationSetting up and amending customer contractsInputting information into the CREST software systemRunning reportsRaising customer credits and refunds via SAPRecording contract amendments in CRM softwareArchiving documents What You''ll Need Public Sector Experience or strong admin experience is preferable Strong written and oral communication skillsGood customer care skills, with the ability to respond promptly and effectivelyTeam working skills and the ability to prioritise your own workloadIT skills, including confidence with Microsoft Outlook, Word and ExcelWork planning skills - able to organise diaries, meetings and deadlines If you''re interested in this role, apply ..... full job details .....