Business Support Assistant

Business Support AssistantJob Type: Temporary, Full-time Location: Main Street, Rotherham, S60 1AEDuration: Initial 1-2 monthsPay: £13.65 per hour (PAYE)Working Hours: 9am till 5pmJoin Rotherham Metropolitan Borough Council as a Business Support Assistant, where you will play a crucial role in supporting the delivery of the Council''s Crisis and Resilience Fund. This fund is vital for assisting residents during times of need. The role involves processing applications, assessing eligibility, and ensuring timely and accurate support, while also coordinating with internal and external partners to facilitate additional assistance.Day-to-day of the role:Process applications to the Crisis and Resilience Fund using the Council''s CRM system, ensuring accuracy, consistency, and compliance with policy.Conduct initial triage of applications, assessing urgency, eligibility, and support needs.Make informed decisions on awards in line with agreed criteria, procedures, and delegated authority.Communicate with applicants via phone, email, or letter to gather additional information, provide updates, or explain decisions.Refer residents to appropriate internal teams or external organisations for further support.Maintain accurate and up-to-date records on the CRM system in line with data protection requirements.Ensure daily office coverage to support service delivery and manage workloads collaboratively with colleagues for timely processing of applications.Support service start-up activities, ..... full job details .....