Business Support Analyst

This role is HYBRID This job description is for a CAFM Applications Support role focused on supporting and administering MRI Concept/Evolution across UKandI facilities management contracts. In summary, the role involves: Supporting users and resolving ServiceNow incidents and requests related to the CAFM system. Investigating and fixing system issues affecting operational teams, contract teams and site engineers. Maintaining CAFM configuration, including PPM schedules, assets, job plans, work orders, user records and system settings. Running reports, extracting data and supporting data cleansing, validation and reconciliation. Helping ensure CAFM data is accurate, reliable and aligned with operational requirements. Supporting integration testing and troubleshooting issues between MRI Concept/Evolution and connected systems such as Attain. Maintaining documentation and assisting with system changes, releases and enhancements. Working closely with the Senior Application Support Analyst, operational teams, technical teams and software vendors. Overall, it is a role suited to someone who enjoys business systems, issue investigation, process improvement, reporting, data quality and developing CAFM expertise. ..... full job details .....