Business Support Administrator

Provide efficient travel coordination and administrative support to the Warranty Department. Ensure smooth field service operations, accurate data management, and effective use of systems including Salesforce, SAP, and Kronos. Act as deputy support when required and contribute to reporting, analysis, and continuous process improvement.Key ResponsibilitiesTravel and Field SupportManage all travel arrangements for field and office teams (flights, hotels, visas, taxis, hire cars, baggage)Ensure compliance with company travel policy and approved suppliersMaintain staff travel documents and "Away List" for payroll trackingProduce and manage travel authorisation documents and itinerariesOperational Support and DeputisingDeputise for Warranty Field Service functions during absence of managersSupport overseas coordination and urgent field service requirementsProvide hospitality support for visitors and external stakeholdersData, Systems and ReportingMaintain accurate records in Salesforce, SAP, and customer databasesMonitor and follow up warranty claims and support proactive resolutionAdminister CSI (Customer Satisfaction Index) reporting and analysisMaintain Warranty and Quality KPI presentationsSupport Distributor Service Bulletins (DSBs), mailshots, and response trackingAdministration and Office SupportRecord and reconcile credit card expenses with receiptsManage document filing, archiving, and record storage (electronic and physical)Take meeting notes, distribute actions, and ..... full job details .....