Business Support Administrator

Your new company
My client is a government body which are responsible for the wellbeing and safeguarding of children going through health & social care services in Wales.
Your new role
Working as part of a central administration function, you will be responsible for complex case handling of ongoing and sensitive cases. You will be responsible for a certain location, whereby you will use a case management system to accurately update, maintain and put into processing cases alongside other public services such as the police, courts and tribunal services or social care department. You will be responsible for managing incoming enquiries to the team, which will be highly confidential in some instances. Addressing each case and enquiry with empathy and discretion, you will ensure all records are meticulously maintained as it is imperative for all information to be correct. You will liaise regularly with other internal teams, the general public, as well as external bodies.
What you''ll need to succeed
You will need to be a strong system user, as this case management system can be complex. Whilst full training will be provided, you must feel confident that you can pick up complex systems with ease. Prior case management experience would be beneficial, however strong administration skills will be considered. You will be locally based, as you will be required to attend the office 2 days per week after your initial training period, which requires full time on site (anticipated 4-5 weeks). Due to the nature of the role and access to sensitive information, you will be able to pass additional checks, including a DBS and financial background declaration. Moreover, you will be able to address enquiries with empathy and feel comfortable around sensitive content.
What you''ll get in return
Working for a highly rewarding department which is integral to the health and social care department, you will have full time working hours, which are typically 9am - 5:30pm for your 37.5 hour working week. You will be able to work from home for 3 days a week beyond training, and have access to free on site parking as well as excellent on site amenities. You will have an hourly rate of -16.92ph which includes your holiday roll up. This gives you a working rate of -15.10ph for your weekly pay! Extensions are highly likely, and permanent opportunities will be opening up in the team.
What you need to do now


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