Business Support Administrator

We are looking for a Business Support Administrator to join our team on a permanent part-time basis. The successful candidate will provide and manage key administrative and support functions for the business supporting the Managing Director with administrative/ PA services. This is a new role which can offer excellent development and is ideally suited to candidates who want to develop a career and take on greater responsibility for the day to day running of the business as it enters an exciting period of growth.

It requires a minimum of 5 years experience working in either a fast paced Commercial or Education environment, preferably with an understanding of safeguarding.
You will have excellent Microsoft skills including Outlook, Word, Excel and PowerPoint, be self - motivated, professional, and enthusiastic with the energy to help drive the business forward as part of a small but expanding team. You will have a good eye for detail and have good organisational skills. Our team is based in Newcastle under Lyme but you will occasionally be working on your own so you will need to be able to work under your own initiative but also demonstrate excellent time management, strong work ethic and integrity.

The Key duties and responsibilities are as follows:

• General business support
• Take incoming calls and deal with enquiries
• Direct calls and enquiries to the appropriate team member
• On-board new Tutors and ensure they are set up on the necessary system and platforms
• Act as a coordinator to ensure effective time–tabling for Tutors and liaison with students/clients
• On-board new students through liaison with their parent/guardian) and business clients with personal and contact details
• Ensure that all Tutors have appropriate DBS clearance and qualifications
• Organise, update and renew various company policies e.g. Insurance, Health and Safety etc
• Manage the renewal of various company registrations and accreditations
• Organise and renew company software licenses e.g. MS Office
• Take notes from meetings and project conference calls, distribute and progress actions as required
• Manage internal databases, including data entry where required
• Observe Tutor lessons as necessary
• Arrange calls, conference calls and meetings for the Sales Tea

Sales, Marketing and Customer Relationship Management

• Act as first point of contact for Customers and clients
• Support project proposals and tenders for future business opportunities using agreed standard templates
• Investigate and satisfactorily resolve customer complaints
• Support preparation of marketing campaigns
• Assist and manage the company’s website, including business activity through the site
• Support the development of social media including Facebook and LinkedIn
• Manage and update the opportunities and contacts lists
• Setting up presentations and support the development of new learning materials

Working hours and practice.

Hours can suit the candidate but ideally 20 – 24 hours per week worked over 3 days but this can be
discussed to suit both parties. Flexibility is also important.

The role is based at our offices in Newcastle under Lyme and the nature of the role is such that it is office based with an option to work from home in the future. Ideally you will have a full current driving license.

IT and education requirements

Essential skills

• Intermediate/advanced level of skills/knowledge in the following software packages/types - Microsoft Office (Word, Excel, PowerPoint, Outlook, LinkedIn)
• GCSE – Maths and English

Personal qualities

Attention to detail

Ability to work accurately and effectively under pressure and to prioritise workload, whilst remaining calm and composed

Excellent written and verbal communication skills

Able to work on your own or as part of a team

Demonstrates initiative

Excellent organisational skills

Willingness to take personal ownership/solve problems as they arise, but also can identify issues for referral