Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you''ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you do will support CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK. You''ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you''ll be working closely with internal functions and third party suppliers and vendors to support the ongoing delivery of authority service level agreements, ensuring that they are met. Day to day you''ll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. At this level, you''ll need experience of ITIL service management process management, specifically Service Level ..... full job details .....