Business Rates Officer

Business Rates OfficerContract Type: Fixed Term ContractContract Duration (Fixed Term): 2 yearsFull Time/Part Time: Full TimeJob Location: HorncastleSalary Range: £25,947.47 - £26,782.24 per annumClosing Date: 23/08/2026We are looking for a motivated and customer focused Business Rates Officer to join our Revenues and Benefits Service covering Boston Borough Council, South Holland District Council and East Lindsey District Council. This is an important role supporting businesses, taxpayers and colleagues by ensuring Business Rates accounts are administered accurately, efficiently and in line with legislation.You will be responsible for maintaining Business Rates records, processing changes in circumstance, awarding discounts and exemptions, dealing with billing and recovery enquiries and providing clear advice to customers by letter, e-mail and phone.Key Responsibilities:Maintain accurate Business Rates accounts and customer records.Process changes in liability, occupancy and property details.Assess and apply Business Rates reliefs, discounts and exemptions.Deal with customer enquiries by telephone, email, and correspondence.Issue bills, notices and correspondence in accordance with legislation and council procedures.Support recovery activity, including payment arrangements, reminders, and summonses.Liaise with internal and external agencies.Ensure all work is completed accurately and within agreed performance targets.Promote self-service and help customers access online ..... full job details .....