Business Process Associate

The Opportunity: The FIE Business Process Associate supports the PCGI business verticals (Sales, Service, and/or PCA). This includes completing operational tasks and researching and analyzing data in support of business functions, process knowledge, and systems requirements. The Business Process Associate works closely with Business Analysts to understand, analyze, and validate business requests, and is responsible for documenting business processes and requirements. The Day-to-Day: Oversees assigned operational tasks to completion Identifies, creates, and develops documentation for group and the business as applicable Supports the growth of the business through various projects Follows group and firm policies and procedures Identifies potential process improvements and recommends solutions Identifies elevations and routes appropriately Responsible for properly handling sensitive and/or confidential documents Additional responsibilities may include: Collaborates with project managers and project sponsors Translates conceptual user requirements into functional requirements Assists the business in the development of training material Assists QA in the development of test plans as well as postproduction testing Documents change based on required business needs Contributes to centralized documentation system for managing and maintaining documents Partners with Business Analysts on projects Monitors and assists with change management in systems and ..... full job details .....