Business Operations Manager

Operations ManagerSmethwick £40,000 £45,000 plus a performance related bonus The CompanyOur client is a growing accident management business specialising in non-fault road traffic accidents. Its services include vehicle recovery, replacement vehicle hire, repair coordination and support with personal injury claims where needed.The business has grown through its reputation and customer referrals. It is now looking for an Operations Manager to bring greater structure to its day-to-day work and support its next stage of growth.The RoleReporting to one of the owners, you will take responsibility for the daily operation of the business and directly manage a team of six across file handling, customer communications and call handling. You will monitor performance, improve processes and help the team move claims forward efficiently, giving the owners more time to focus on developing the business.Duties and responsibilities include: Manage, support and hold regular performance reviews with the team.Set and monitor targets for new claims, file progression, case closures and recoveries.Review the quality of incoming claims and help determine which cases to take on.Track operational figures, identify delays or dips in performance and take action.Improve processes across customer contact, repairs, file handling and recoveries.Provide practical, day-to-day guidance on claims and accident management matters.Report on team performance and operational results to the owners. Role ..... full job details .....