Business Operations Lead

Drive performance. Improve processes. Make an impact. We''re looking for a proactive and detail-focused Business Operations Lead to join a busy team in Rooksley. This is a hands-on, high-impact role where you''ll connect teams, optimise systems, and help shape how we deliver for our clients. What You''ll Be DoingYou''ll act as the go-to link between stakeholders, systems, and teams-keeping operations efficient, compliant, and continuously improving.Act as a key liaison between internal teams and clients to ensure business needs are metLead training and support for UK associates across EOM, CMS, and DMS systemsTake ownership of Business Operations projects from concept through to completionIdentify gaps and inefficiencies, recommending and implementing smarter solutionsSupport reporting, troubleshoot system issues, and enhance operational processesManage order and inventory transactions on behalf of clients Key ResponsibilitiesLead integrations when publishers expand servicesSupport onboarding and offboarding of client publishersDeliver training sessions and maintain clear process documentationTroubleshoot consignment ledger and system issues with Credit ControlSupport clients using the Publisher PortalAttend client integration meetings and ensure onboarding actions are deliveredAnalyse sales and operational data; produce ad hoc reports for stakeholdersMonitor service levels and recommend improvementsStreamline processes to improve efficiency and performanceManage inventory ..... full job details .....