Business Improvement Lead

Role: Business Improvement Lead (Cleaning Services)Salary: £70-75k plus packageJob Status: Full Time/ PermanentLocation: Berkshire with travel to customer sites as requiredVacancy Reference: VR/05444We are recruiting on behalf of a well-established commercial cleaning provider who has been delivering high-quality services since 1999. Employing around 1,000 colleagues and generating £15m in annual turnover, the business manages a diverse portfolio of multi-site contracts across the South East of England, including schools, healthcare facilities, offices, and leisure venues. As part of their continued growth, an opportunity has arisen for an experienced Business Improvement Lead to lead service quality, client outcomes, and contract performance, ensuring consistently high standards across the organisation.The Role:This senior leadership position is responsible for ensuring service delivery standards remain consistent, compliant, and aligned with client expectations across a diverse contract portfolio.Working closely with the Head of Operations, who oversees day-to-day service delivery, you will focus on driving performance, strengthening client relationships, improving service standards, and supporting long-term business growth.This is a highly visible role offering the opportunity to influence service delivery strategy and operational excellence across the business.Key Responsibilities:Lead and maintain consistent service standards across all customer sitesMonitor and improve ..... full job details .....