Business Improvement Housing Services Manager

Your new companyA well-regarded community-based housing provider is seeking an exceptional Head of Housing to lead its Housing, Factoring and Welfare Services. This is a key second-tier leadership role, offering the opportunity to shape high-quality customer service, drive organisational performance, and play a pivotal part in the strategic direction of the Association.Working closely with the CEO and Senior Management Team (SMT), the successful candidate will contribute directly to business planning, corporate decision-making, regulatory compliance and organisational improvement. This role is ideal for an ambitious housing professional with a strong operational background and a passion for transformational service delivery.Your new roleStrategic and Corporate LeadershipContribute to the development and delivery of the organisation''s Business Plan, departmental plans and strategic objectives.Support the CEO on cross-organisational initiatives, corporate governance and long-term service planning.Provide strategic insight to improve performance, efficiency and customer experience.Lead business improvement projects, reviewing systems, processes and policies to ensure modern, effective, customer-focused service delivery.Operational LeadershipLead and manage the Housing Team, ensuring delivery of excellent frontline services across:Housing managementIncome collection and arrearsVoids and allocationsEstate managementFactoringTenancy sustainment and welfare supportCustomer ..... full job details .....