Business Engagement and service improvement Manager

Business Engagement and Service Improvement Manager Location: Eastleigh Salary: Up to £58,432 per annum (depending on experience) Hours: 37 hours per week Contract: Permanent Full Time Drive meaningful change. Improve services. Make a lasting impact. Are you an experienced leader in service improvement, business transformation, or change management looking for an opportunity where your work will genuinely improve customer outcomes? We are recruiting a Business Engagement and Service Improvement Manager to lead a high-performing team responsible for identifying opportunities for improvement, embedding continuous improvement methodologies, and ensuring customer and colleague insight drives business decisions. This is an excellent opportunity for someone who enjoys working across multiple stakeholders, influencing strategic decisions and leading programmes that create measurable improvements across a large and customer-focused organisation. The Role You''ll lead a team of Service Improvement Coordinators and Root Cause Analysts, developing capability, providing coaching and ensuring robust Root Cause Analysis techniques are embedded throughout the business. Working collaboratively with operational leaders and senior stakeholders, you''ll help identify improvement opportunities, develop business cases and support the successful delivery of change initiatives that improve both customer and colleague experience. You''ll also play a key role in strengthening a culture of ..... full job details .....