Business Data Analyst

Job title: Data Analyst - Customer SuccessLocation: Victoria (Hybrid - 2 days in office per week)Duration: 10 monthsDay Rate: 280 per day About the roleWe are looking for a highly motivated, self-driven Data Analyst to join a global Customer Success Data Science team based out of central Victoria. In this role, you will play a pivotal role in building core data capabilities, automating insights, and tackling analytics gaps across non-US global markets. This is an opportunity to join a forward-thinking team that is actively embedding AI into its core workflows. Beyond standard reporting, you will leverage Generative AI and automation to streamline data pipelines, uncover operational trends, and improve customer experience, digital adoption, and service delivery across international regions. Key ResponsibilitiesCollaborate with engineering teams to develop robust SQL pipelines, improve data integrity, and establish clear metric definitions built for downstream AI consumption.Create, maintain, and scale user-friendly dashboards (Tableau, Qlik, or similar) to map end-to-end customer journeys and measure performance outcomes.Conduct root-cause analysis and evaluations to uncover the drivers behind customer pain points, digital adoption challenges, and operational efficiency gaps.Apply Gen AI tools and LLMs to automate recurring reporting, streamline insight generation, and eliminate manual workflows with a critical, data-interrogating mindset.Measure performance outcomes for ..... full job details .....