Business Applications lead

Business Applications LeadSheffield + Hybrid working Up to £60,000Your new roleThe Business Applications Lead will lead the enhancing, supporting and maintenance of business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft Power Platform technologies, HRIS, ATS, LMS, etc. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement; Leading application improvements, maintenance and updates, providing 1st, 2nd and 3rd line support for Dynamics 365 Business Central, Supporting Power Platform solutions, including PowerApps and Power BI and Supporting training, user enablement, and business engagement.ResponsibilitiesDeliver frontline support for Microsoft Dynamics 365 Business Central and associated applicationsInvestigate, troubleshoot and resolve incidents and service requests in a timely and professional mannerEscalate complex or unresolved issues to third-party vendors or senior IT colleaguesProvide user support across the organisation in line with SLAsSupport the design and enhancement of PowerApps solutions to meet business needsAssist in maintaining and developing Power BI dashboards to provide actionable insightsContribute to the integration of data ..... full job details .....