Business Application Specialist

Overview

The Business Application Specialist delivers support to internal end users on various software application programs. This role will act as a subject matter expert for assigned primary and secondary systems, supporting end users to optimize platforms.RESPONSIBILITIES AND TASKS

Provide tier 2 application support (e.g.,

MTech Amino, MTech Sonar, Beta Raven, etc. ) for internal end users including monitoring submitted tickets to ensure tickets are addressed in a timely mannerCoordinate activities with end users, help desk, infrastructure, application development, data services, and 3rd party vendor support to resolve issuesParticipate in or lead projects to support business applications and implement approved changes to enhance the functionality of applications; assist with rollout to end users as applicableMaintain and update documentation and provide training to ensure end users are optimally utilizing the applicationsResearch and troubleshoot reported issues using SQL query/basic report writing to find a solutionDevelop and maintain special business logic within the application through Visual Basic developmentIdentify opportunities for improvement for existing applications, provide and/or recommend innovative ideas, processes, enhancements, and modificationsParticipate in and/or lead assigned projects to update or implement current or new platformsRotate with team members for On Call scheduling to provide assistance to end users on issues during off hoursSUPERVISOR RESPONSIBILITIES

None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal SavvyEDUCATION and CERTIFICATIONS

Bachelors’ degree in Computer Science, Information Systems or related field from an accredited institutionA combination of applicable experience and education may be substituted for education requirementEXPERIENCE AND SKILLS

Minimum three (3) years’ experience with supporting business applications systems including

MTech Amino, MTech Sonar, Beta Raven, or other manufacturing-related applications ; relevant experience within the poultry/protein, food and beverage manufacturing preferredMinimum three (3) years’ experience with enterprise or manufacturing systems supportGood computer skills, knowledge of MS Office 365 requiredStrong programming skills including knowledge of building and utilizing SQLSAFETY REQUIREMENTS

Follow departmental and company safety policies and programsWear required protective equipment in all areas where mandatoryPHYSICAL REQUIREMENTS

Ability to remain stationary working on computer for extended periodsAbility to work non-standard shifts (holidays, weekends and/or extended shifts) as required by business needPeriodic travel to field locations to provide training, support, project work as neededOn call average of 2 week time period per yearWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Seniority level

AssociateEmployment type

Full-timeJob function

Information Technology and ManufacturingIndustries

Food and Beverage ..... full job details .....