Business Analyst/Assistant

Manpower are currently seeking an interim Business Analyst/Assistant, to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.

The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of March 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £42,500 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Role Overview
We are seeking a motivated and detail£oriented junior professional to support Business Operations within the D£Commerce team. The role will focus on process mapping, documentation, and building scalable process flows that enable operational excellence across Digital andamp; Social Commerce. The successful candidate will also support business development efforts in new markets, cross£border operational expansion, and collaboration with supply chain and external agency partners.
Key Responsibilities

• Document end£to£end business workflows across D£Commerce, Finance, Supply Chain, and cross£functional operations.
• Build and maintain clear, structured process maps and visual flows.
• Develop and maintain knowledge documentation (SOPs, playbooks, FAQs, onboarding guides).
• Support business development initiatives in new and emerging markets by capturing operational requirements and mapping new processes.
• Assist with operational planning for cross£border expansion, including payment flows, fulfilment models, last£mile operations, and compliance-related process steps.
• Work with Supply Chain teams to document processes related to inventory availability, order flow, fulfilment, and returns.
• Collaborate with external eCommerce agencies and partners to gather process inputs, align workflows, and maintain documentation.
• Help identify gaps, inefficiencies, and opportunities to streamline processes across markets and partners.
• Ensure processes are aligned with Business Operations governance and evolving D£Commerce strategy.

Skills andamp; Experience Required

• Foundational understanding of Business Operations, business workflow mapping, and documentation.
• Awareness of Digital andamp; Social Commerce ecosystems, including platforms and operational touchpoints.
• Basic understanding of Financial Processes (PO management, invoicing, reconciliation).
• Exposure to or interest in business development, especially market onboarding or new market enablement.
• Understanding of cross£border commerce considerations (payments, logistics, compliance) is a plus.
• Awareness of Supply Chain and Operations processes (order flow, inventory, fulfilment, returns).
• Ability to collaborate with external eCommerce agencies and internal stakeholders.
• Strong analytical skills, high attention to detail, and ability to translate detailed information into clear flows.
• Solid communication and organisation skills; proactive and eager to learn.
• Proficiency in MS office
• ERP systems - e.g. NetSuite andamp; SAP preferred, but overall knowledge of ERP systems would be appreciated.

Prefer