https://jobs.co.uk/job/business-analyst-reveenue-amp-beefits-panoramic-associates--707802a9-3b3e-4794-bac2-093f6e81838d RSS feed for Business Analyst - Reveenue & Beefits at Panoramic Associates. en-gb Wed, 10 Jun 2026 06:36:47 GMT https://jobs.co.uk/job/business-analyst-reveenue-amp-beefits-panoramic-associates--707802a9-3b3e-4794-bac2-093f6e81838d https://jobs.co.uk/job/business-analyst-reveenue-amp-beefits-panoramic-associates--707802a9-3b3e-4794-bac2-093f6e81838d Mon, 08 Jun 2026 23:00:00 GMT Location: West Yorkshire | Salary: Negotiable | Type: Contract | Business Analyst | Local Authority - North West England Initial 3-month contract, with high possibility of extension - Inside IR35 Hybrid working Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting. Key deliverables: Map end-to-end customer journeys within the debt function. Identify and document failure demand vs value demand across key contact types. Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints) Identify opportunities for automation and robotic process automation. Assess channel shift options deliverable in-house with existing systems. Understand current usage of Civica and Northgate within the service before any system recommendations are made. Build trust with stakeholders. Please note only applicants with experience of business analysis, service improvement, revenues & benefits and Civica/Northgate will be considered a... Contract