Business Analyst - Reveenue & Beefits

Business Analyst | Local Authority - North West England
Initial 3-month contract, with high possibility of extension - Inside IR35
Hybrid working

Panoramic Associates have been exclusively engaged on a Business Analyst requirement to assist with a process improvement exercise centred within Revenues & Benefits. The successful person must have experience of Revenue & Benefits transformation as well as systems Civica and Northgate within a local authority setting.

Key deliverables:

• Map end-to-end customer journeys within the debt function.
• Identify and document failure demand vs value demand across key contact types.
• Produce recommendations for service efficiencies (must be realistic and deliverable within budget constraints)
• Identify opportunities for automation and robotic process automation.
• Assess channel shift options deliverable in-house with existing systems.
• Understand current usage of Civica and Northgate within the service before any system recommendations are made.
• Build trust with stakeholders.

Please note only applicants with experience of business analysis, service improvement, revenues & benefits and Civica/Northgate will be considered as they need someone to hit the ground running.

This role will be paid on a daily rate basis via an umbrella company. And you must have the right to work in the UK.

This is an urgent hire with one stage MS TEAMS interview slots available. So, if you have the right experience, please apply now! Or alternatively, for more information, please contact Raj on (phone number removed) / r.basra @ (url removed)