https://jobs.co.uk/job/business-analyst-pontoon--c326b464-92ff-4386-82d5-355566fef8eb RSS feed for Business Analyst at Pontoon. en-gb Tue, 02 Jun 2026 11:35:17 GMT https://jobs.co.uk/job/business-analyst-pontoon--c326b464-92ff-4386-82d5-355566fef8eb https://jobs.co.uk/job/business-analyst-pontoon--c326b464-92ff-4386-82d5-355566fef8eb Fri, 22 May 2026 11:51:58 GMT Location: City | Salary: 450.00-450.00 Hourly | Type: Contract | Job title: Business AnalystLocation: Edinburgh (Hybrid - Office twice a week)Contract Length: 18 - 24 monthsDaily Rate: 475.00 (Umbrella)Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview: As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client''s platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You''ll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities:Journey Mapping and Design:Create comprehensive as-is and to-be journey maps to support in-flight releases.Collaborate with Product and Tec... Contract