https://jobs.co.uk/job/business-analyst-pontoon--a8d76e80-bfae-4362-8bed-45516029440f RSS feed for Business Analyst at Pontoon. en-gb Sat, 30 May 2026 19:03:59 GMT https://jobs.co.uk/job/business-analyst-pontoon--a8d76e80-bfae-4362-8bed-45516029440f https://jobs.co.uk/job/business-analyst-pontoon--a8d76e80-bfae-4362-8bed-45516029440f Wed, 06 May 2026 23:00:00 GMT Location: Edinburgh | Salary: £450 - £475/hour | Type: Contract | Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : -475.00 (Umbrella) Rate: -475 per day (Umbrella) or a PAYE salary of -63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client''s platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You''ll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-fligh... Contract