https://jobs.co.uk/job/business-analyst-insurance-dlm-customer-journeys-hays-technology--5a3892cb-4ca1-4f43-91ac-54fdf9cb7f26 RSS feed for Business Analyst - Insurance, DLM, Customer Journeys at Hays Technology. en-gb Thu, 01 Oct 2026 23:48:56 GMT https://jobs.co.uk/job/business-analyst-insurance-dlm-customer-journeys-hays-technology--5a3892cb-4ca1-4f43-91ac-54fdf9cb7f26 https://jobs.co.uk/job/business-analyst-insurance-dlm-customer-journeys-hays-technology--5a3892cb-4ca1-4f43-91ac-54fdf9cb7f26 Thu, 01 Oct 2026 11:53:40 GMT Location: London | Salary: 550.00-550.00 Daily | Type: Contract | Business Analyst - Insurance, DLM, Customer Journeys Market Rate (Inside IR35)Brighton / Manchester (1-2 days per week onsite)6 monthsMy client is a high-profile Insurance firm looking for an experienced Business Analyst with strong General Insurance / PAS experience and knowledge of Document Lifecycle Management (DLM)/Document Management Systems, Business Rules, Business Processes and Customer Journeys. Key Requirements:Strong BA experience within General Insurance.Policy Admin System or Claims System experience.Experience with Document Lifecycle Management (DLM) or content management /document management systems.Knowledge of business rules, processes and workflow logicExperience across customer documentation lifecycles, including quote, renewal and other customer touchpointsExperience refining requirements and automated workflowsStrong Agile, requirements elicitation and stakeholder management experienceNice to have:Hands-on involvement in Policy Administration System transformation projectsStrong understanding of Claims / PAS platforms such as Guidewire, Acturis, Duck Creek, or similarExperience with ECM systemsUnderstanding of metadata strategy and governanceGood knowledge of C... Contract