https://jobs.co.uk/job/business-analyst-insurance-dlm-customer-journeys-hays-specialist-recruitment-limited--6d77b7cf-458e-4e03-a7d7-f182b7edf330 RSS feed for Business Analyst - Insurance, DLM, Customer Journeys at Hays Specialist Recruitment Limited. en-gb Fri, 02 Oct 2026 23:07:33 GMT https://jobs.co.uk/job/business-analyst-insurance-dlm-customer-journeys-hays-specialist-recruitment-limited--6d77b7cf-458e-4e03-a7d7-f182b7edf330 https://jobs.co.uk/job/business-analyst-insurance-dlm-customer-journeys-hays-specialist-recruitment-limited--6d77b7cf-458e-4e03-a7d7-f182b7edf330 Fri, 02 Oct 2026 11:53:06 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | Business Analyst - Insurance, DLM, Customer Journeys £Market Rate (Inside IR35) Brighton / Manchester (1-2 days per week onsite) 6 months My client is a high-profile Insurance firm looking for an experienced Business Analyst with strong General Insurance / PAS experience and knowledge of Document Lifecycle Management (DLM)/Document Management Systems, Business Rules, Business Processes and Customer Journeys. Key Requirements: Strong BA experience within General Insurance. Policy Admin System or Claims System experience. Experience with Document Lifecycle Management (DLM) or content management /document management systems. Knowledge of business rules, processes and workflow logic Experience across customer documentation lifecycles, including quote, renewal and other customer touchpoints Experience refining requirements and automated workflows Strong Agile, requirements elicitation and stakeholder management experience Nice to have: Hands-on involvement in Policy Administration System transformation projects Strong understanding of Claims / PAS platforms such as Guidewire, Acturis, Duck Creek, or similar Experience with ECM systems Understanding of metadata strategy and governanc... Permanent