Business Analyst

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University''s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress. Digital andamp; Technology at UAL is on an exciting journey, transitioning from a ''classic'' IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL. As a Business Analyst within the Digital andamp; Technology department''s CRM Service, you will play a key role in understanding business needs, solving problems and shaping improvements to digital products and services across the University.Working collaboratively within a multidisciplinary team, you will contribute across the full product life cycle, leading discovery, requirements definition, process and data mapping, and testing. You''ll work closely with stakeholders to understand their needs, challenge assumptions, and translate complex problems into clear, practical solutions.The CRM Service is working towards a connected, data-driven digital ecosystem, with Salesforce at the centre of our CRM landscape. You''ll help us improve how our ..... full job details .....