Business Analyst

LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office.Business / Systems AnalystChange and Transformation Team - LSL Property ServicesRole PurposeTo support the Change and Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements.The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems.Key ResponsibilitiesWork with stakeholders across the business to understand and document current processes and systems.Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs)Create clear and structured outputs such as:Process mapsRequirements documentation / user storiesGap analysesAnalyse data to support process understanding and identify trends or inefficienciesContribute to identifying opportunities for improvement, including automation and AI use casesSupport the delivery of change initiatives across a range of projectsCollaborate with internal teams and ..... full job details .....