Business Analyst - Customer Experience

Our premium brand Automotive client is currently recruiting for the following role:Business Analyst - Customer Experience - 34/hr (Inside IR35) - Warwickshire / Remote - 6 Months (Potential to extend)Purpose of the Role Support the successful integration of four customer experience (CEX) teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new organisation.Key Responsibilities - Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams) - Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (client business process management tool) - Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs. - Identify duplication, inefficiencies, and improvement opportunities. - Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process. - Identify and document hand-offs and interactions between teams across processes. - Support the development of RACI documents, operating model artefacts, and change impact assessments. - Contribute to the detailed organisation design and transition planning for CEX Unity. - Work closely with the Programme Manager, Project Managers, Organisation Design, People ..... full job details .....